Refund & Cancellation Policy

This Refund & Cancellation Policy explains how cancellations, deposits, and refunds are handled for UKGUARDIAN FORCE LTD services. Because the website markets security services, technology services, compliance support, and public sector support, refunds and cancellations may vary depending on the service booked and the contract agreed.

1. Consumer cancellation rights

If you are a consumer and you book services online, by phone, or away from our business premises, you may in some cases have a legal right to cancel within 14 days. Citizens Advice states that for services arranged online, by phone, or by mail order, consumers generally have a 14-day cooling-off period, and where a deposit or upfront payment was made during that period, the customer is generally entitled to a refund unless they requested services to begin during the cooling-off period and a lawful deduction applies.

If you want us to start providing services during the cooling-off period, we may ask for your express agreement. If you then cancel during the cooling-off period after service delivery has begun, we may retain an amount proportionate to the services already provided, where the law allows.citizensadvice+1

2. Business-to-business cancellations

If you are a business client, cancellations are subject to the contract, quotation, booking terms, staffing commitments, procurement terms, and any agreed notice periods. Business clients do not usually have the same statutory cooling-off rights as consumers.

3. Deposits and advance payments

Where a booking deposit, mobilisation fee, survey fee, installation slot fee, or advance payment is taken, the treatment of that payment will depend on the service type and what has already been committed or delivered. If no service has been delivered and no non-recoverable work has been carried out, we will review whether a full or partial refund is appropriate under the contract and applicable law.citizensadvice+1

4. Security staffing and attendance services

For manned guarding, mobile patrols, event security, keyholding, alarm response, or similar attendance-based services, cancellations made at short notice may still incur charges where personnel, scheduling, travel, or operational commitments have already been arranged. The website currently advertises manned guarding, mobile patrols, alarm response, keyholding, event security, and asset protection services.

5. Security systems and installations

For CCTV, intruder alarm, access control, maintenance, monitoring, or other technology services, refund and cancellation outcomes may depend on whether surveys, procurement, configuration, installation, commissioning, call-outs, or monitoring activation have already started. The website currently advertises CCTV systems, intruder alarms, access control, and system maintenance and monitoring.

Custom equipment, special-order items, activated subscriptions, third-party licences, and completed labour may be non-refundable once incurred, unless the law requires otherwise or we agree otherwise in writing.clearlybusinesslaw+1

6. Compliance, audit, and advisory work

For compliance audits, quality assurance work, policy support, risk assessments, case support, and similar professional services, charges may apply for work already carried out, documents prepared, consultation time used, or resources allocated before cancellation. The website currently advertises compliance audits, quality assurance, policy and standards support, risk assessment, case management support, and compliance and fraud investigation.

7. Our cancellation rights

We may cancel or suspend services where:

  • Required information, access, approvals, or cooperation are not provided.

  • Payment obligations are not met.

  • Safety, legality, licensing, or regulatory concerns arise.

  • Circumstances beyond our reasonable control prevent delivery

Where we cancel and no chargeable work has been performed, we will normally refund sums paid for undelivered services, subject to any lawful deductions and any written agreement. UK consumer guidance states that where a business does not provide the promised service, the customer is generally entitled to money back for the part not provided

8. How to request cancellation or refund

To request a cancellation or refund, contact us using the details below and include your name, service reference, booking date, invoice number if applicable, and the reason for the request:

Email:job@ukguardianforce.co.uk

Address: Castle Street, luton

We aim to review refund and cancellation requests within a reasonable time. Where consumer cancellation rights apply, businesses are generally expected to process refunds promptly and often within 14 days of a valid cancellation notice, subject to the applicable rules.which+1

9. Recruitment-related fees

Unless specifically stated in writing, applicants should not be charged simply to submit recruitment documents or basic interest in a role. The website currently includes a recruitment requirements section requesting candidate documents, but it does not show any applicant fee structure.

10. Contact

For refund or cancellation questions, contact:
UKGUARDIAN FORCE LTD
Castle Street, Luton
Email:job@ukguardianforce.co.uk

  • Payment obligations are not met.

  • Safety, legality, licensing, or regulatory concerns arise.

  • Circumstances beyond our reasonable control prevent delivery.

Where we cancel and no chargeable work has been performed, we will normally refund sums paid for undelivered services, subject to any lawful deductions and any written agreement. UK consumer guidance states that where a business does not provide the promised service, the customer is generally entitled to money back for the part not provided.

8. How to request cancellation or refund

To request a cancellation or refund, contact us using the details below and include your name, service reference, booking date, invoice number if applicable, and the reason for the request:
Email:job@ukguardianforce.co.uk

Address: Castle Street,

We aim to review refund and cancellation requests within a reasonable time. Where consumer cancellation rights apply, businesses are generally expected to process refunds promptly and often within 14 days of a valid cancellation notice, subject to the applicable rules.which+1

9. Recruitment-related fees

Unless specifically stated in writing, applicants should not be charged simply to submit recruitment documents or basic interest in a role. The website currently includes a recruitment requirements section requesting candidate documents, but it does not show any applicant fee structure.

10. Contact

For refund or cancellation questions, contact:
UKGUARDIAN FORCE LTD
Castle Street, Luton
Email:job@ukguardianforce.co.uk